General Information and Getting Around

What is my username/password?

Use the same username and password that you use to login to the main RenalHealthcare.org website.

If you have forgotten your username or password, or are an RHA individual member and have never logged in before, click the “Login” button in the Education Station until directed to the RHA main website login screen. Use the “Forgot username” then “forgot password” links and follow the on-screen instructions.

If you are not an RHA individual member and have never created an account at RenalHealthcare.org before, click the Login or Register button in the Education Station until directed to the RHA main website login screen. Click "Create a new non-member account" to create just a login OR click "Become a member" to join RHA. 

Note, you may be able to become a member at a discounted rate if your organization is an RHA member. Contact membership@renalhealthcare.org for more information.

How do I get back to the Education Station if I am not redirected automatically?

Depending on where you started when logging in or out, you may land on the RHA website homepage instead of the Education Station page. Also, when you go to check out to register for a program, you are moved to the RHA website Marketplace, where you will remain after shopping. At any time, you can enter https://educationstation.renalhealthcare.org/ in your browser address bar (bookmark this page!), or from any RHA website page, click on the “Events and Education” menu and select “Education Center.”

Where do I access all the programs that I registered for/ attended?

Login to the Education Station and visit “My Dashboard”. There you will find all upcoming live events and on-demand programs for which you have registered. Note: once a live event is concluded, you will find that title under “On-Demand Products”, in alphabetical order. Select a program title to open and view the various tabs and components for that program. To join live events, view on-demand recordings, complete evaluation surveys and post-tests, and claim certificates, go to the “Contents” tab.

How long will I have access to content that I have registered for?

Each program will have its own expiration date. Please refer to the individual item’s “Overview” tab. After the expiration date, the program will no longer be accessible in your dashboard.

How do I access copies of slides or other handouts?

Go to “My Dashboard”, click on the title of the program under “Upcoming Live Events” and look for the “Handouts” tab. The “Handouts” tab may not be viewable until just prior to the start of the event as materials are still being finalized.

Will I have access to a recording of live events that I attend?

Yes, unless otherwise noted. Registered attendees will have access to recordings within one week of the live event. To access the recordings, go to “My Dashboard”, find the original event which is now under “On-Demand Products”, select the title, and click the “Contents” tab.

Can I share access to content with my colleagues?

There is not a way to share links to live events with others. If others are able to watch the programming with you, they may do so but will not be eligible to request continuing education (CE) credit. Similarly, those that register for on-demand-only programs have the ability to download the video components, but those with whom that content is shared are not eligible to request CE credit.

Registration

How do I register?

Choose the program you wish to register for and click the green “Register” button at the top of the screen. If you haven't already, you will be directed to log in. (For assistance with logins, see “What is my username/password?” in the FAQs above.)

If there is no cost for a program, you will be instantly registered and can access the program components right away via “My Dashboard” in the sidebar.

If there is a cost, you will be redirected to the RHA Marketplace for checkout. Upon checkout, you will receive two emails, an order receipt and a registration confirmation. Once registered, you can come back to the Education Station and access the program via “My Dashboard”. 

Note: your receipts/transaction history and links directly to your purchased programs are also always accessible by logging into the RHA Marketplace and clicking “View Previous Orders.”

Can I register for someone other than myself?

For LIVE webinars or other events where a payment is due, yes, you may register others as long as they are in the RHA database as associated with your company/institution. For on-demand programs or events that are free, each individual will need to register themselves. For live events, after clicking “Register” on the Education Center event, you’ll be taken to the RHA Marketplace for checkout. There you will see the option to “Register” or “Register Someone Else”. Selecting “Register Someone Else” will pre-populate the individuals associated with your company. Select one or more to add their registrations to your cart.

Who is eligible for the member rate?

Each program may have different rate categories. Please see the costs as listed in the program description.

For live and on-demand webinars, those that are RHA individual members are eligible for the member rate. If your organization is a member but you yourself are not, there is not a discounted rate.

What is the cancellation/refund policy?

RHA live or on-demand webinars are non-refundable unless cancelled by RHA. Other events or programs may have different policies. See the event’s details for information.

Technical Support and Accessibility

What are the system requirements for accessing programs?

A good internet connection and an up-to-date version of Chrome, Firefox, Edge, or Safari. Internet Explorer is not recommended and will not behave correctly.  For on-demand video content, you will be watching video embedded in a window in your browser.

For live events, the presentations will launch in a videoconferencing platform, Zoom. You will receive email reminders as each event approaches with details and links to test your browser.

Is the education accessible to persons with disabilities or others requiring assistive technology?

Yes. The Education Station utilizes eSSENTIAL Accessibility, an innovative assistive technology software available for free download for RHA Education Station users. It helps individuals with physical disabilities and/or low vision access websites more easily. eSSENTIAL Accessibility makes the browsing experience more accessible by providing the following tools:

  • On-screen keyboard
  • Mouse alternatives
  • Text and image zooming
  • Visual “click assist”
  • Text-to-speech
  • Voice recognition

Available for Windows, Android, and Mac. Find user guides, app support, and a link to download eSSENTIAL Software for free here.

CE Credit, Certificates, and Transcripts

How do I obtain CE credit?

You must be registered to obtain credit, including registering/purchasing on-demand programs. Each program will have its own completion requirements. Please refer to the individual item’s “Credits and Disclosures” tab. The process, however, is similar for live or on-demand webinars for most credit types:

  1. Register for the webinar (only those registered can request credit).

  2. Attend/view the presentation in its entirety.

  3. Complete the mandatory post-webinar survey.

  4. Upon successful completion of the post-webinar survey, you will be granted access to a CE certificate.

Can I get credit if I watch the webinar with a colleague or someone shares the recording with me but I am not registered?

No. Only those registered can request credit.

Where do I access the post-webinar survey?

Visit “My Dashboard”, select the program title under “On-Demand Products.” The post-webinar survey is available under the “Contents” tab. For the post-webinar survey to be available to you, you must first have viewed the program in its entirety. 

How do I get my certificate?

For both continuing education credit certificates or Certificate of Attendance, visit “My Dashboard”, select the program title under “On-Demand Products.” The certificate is available under the “Contents” tab. For the certificate to be available to you, you must first have viewed the program and completed the post-webinar survey. 

Once available, click the component to claim your credit. Your certificate will be immediately available for you to print. You can also access all certificates earned via “Transcripts/Achievements” at the top of your dashboard page. Note: To save the certificate to your computer, print to PDF if you have that ability, otherwise you will need to print and scan.

Can I get a transcript of my CE credit?

Yes. Visit “My Dashboard” and look for the “Transcripts/Achievements” button at the top of the page. At this time, transcripts will not include credit for programs completed through RHA prior to the launch of this platform.

Is there a deadline to request credit?

Yes. Each program will either list an expiration date, after which credit cannot be awarded, or will indicate if there is a specific deadline by which credit must be requested.

Is there a cost for CE Credit?

As of January 1, 2025, there is a $10.00 fee to obtain credit. It is not included in the cost of registration. 

What types of credit are offered?

The Renal Healthcare Association is approved by the California Board of Registered Nursing, Provider Number 10584, for continuing education credits.